Warranty, Support, and How We Help After Delivery

Buying a Park Model RV is a big purchase, and our goal is simple: we want you to love your home.

There are three parties involved in this process:

  • You, the buyer

  • Us, the dealer, NW Tiny Homes

  • The manufacturer

While we are an authorized dealer, we see our role as being on your side.

We help guide you through the process, help represent you when questions come up, and stay involved to make sure things are handled clearly and reasonably. Our focus is on making sure you feel confident, supported, and happy with your home long after delivery day.

Manufacturer Warranty Coverage

Your Park Model RV includes a One Year Limited Manufacturer Warranty provided by Cavco Industries.

You may still see the name Fleetwood referenced in certain warranty documents or owner manuals. Fleetwood is legacy branding that still appears on some materials, but the manufacturer is Cavco.

We always link directly to the full, official manufacturer warranty language, which should be reviewed for exact terms, exclusions, and limitations. Additional warranty information, care requirements, and maintenance guidance are also outlined in your Owner’s Manual, which remains with the home.

Tap here to view the Fleetwood/Cavco Owners Manual

At-a-Glance: What the Manufacturer Warranty Covers

Here’s the quick, plain-English version.

If there is a manufacturing defect, you’re covered.

For the first year after purchase, the manufacturer's warranty generally covers defects related to:

  • Structural components of the home

  • Framing, floors, walls, and roof structure

  • Factory-installed plumbing systems

  • Factory-installed electrical systems

  • Factory-installed mechanical systems

  • Issues caused by defective materials or workmanship under normal use

If something was built incorrectly at the factory and shows up during normal use, this is what the warranty is designed to address.

What this looks like in real life

Examples of issues that are often warranty-related include:

  • Plumbing leaks caused by improper factory installation

  • Electrical issues tied to factory wiring

  • Mechanical systems not operating as intended due to a factory defect

  • Structural concerns traced back to materials or workmanship

If something doesn’t feel right, we help you figure out whether it may fall under warranty and what the next step should be.

Drywall Cracking

Drywall cracking is very common in Park Model RV Tiny Homes and is a normal result of transport, delivery, and final setup. Some degree of cracking occurs on nearly every home and is considered normal settling, not a manufacturing defect.

While it’s not ideal to see in a new home, drywall cracks are cosmetic, expected with movable homes, and do not indicate a structural issue.

Because drywall cracking is related to movement rather than defective materials or workmanship, it is not covered under the manufacturer’s warranty.

Most homeowners either:

  • Handle small cracks themselves with basic touch-ups, or

  • Have them addressed once the home is fully set and settled

In the Portland area, our go-to technician can often help with small drywall touch-ups during a post-delivery warranty visit, when feasible. Outside our primary service area, drywall repairs may require a local contractor.

For a full explanation of drywall cracking, timing, and repair options:
Tap here to view the complete Drywall Cracks & Repair Guide

Appliance and Component Warranties

Appliances and certain components, such as refrigerators, ranges, furnaces, water heaters, washers, and dryers, are covered by their individual manufacturers, not by Cavco.

Each appliance includes its own owner’s manual and warranty documentation. Appliance-related warranty claims are typically submitted directly through that manufacturer using the information provided with the home.

If you’re unsure which warranty applies, we’re happy to help point you in the right direction.

How We Help Coordinate Warranty Support

What Happens After You Reach Out

If something comes up, the first step is simple: reach out to your point of contact at NW Tiny Homes.

Email us with:

  • A clear description of the issue

  • Photos or short videos, if needed

From there, we take it off your plate.

We’ll review the information and help determine whether the issue may fall under:

  • The manufacturer's warranty

  • An appliance or component warranty

  • Normal maintenance or adjustment

If the issue appears to be warranty-related, we contact the manufacturer’s warranty department on your behalf and submit the claim.

Once the claim is approved:

  • A warranty reference or claim number is issued

  • A technician is assigned

  • The technician coordinates directly with you to schedule service

Technician Assignment and Scheduling

In the Portland area, we have a go-to technician who is familiar with these homes and able to handle many of the common items discussed in our service area section.

Outside of the greater Portland area, service is typically handled through:

  • Cavco’s network of authorized warranty technicians, or

  • Approved third-party service providers, depending on availability

Scheduling timelines can vary. In some cases, service may be scheduled within a few days. In other cases, it may take a few weeks, depending on technician availability and overall workload.

If something is time-sensitive or urgent, let us know. Emergency situations can often be escalated when appropriate.

Staying Involved

While final warranty decisions and service scheduling are handled by the manufacturer and their service providers, we stay involved throughout the process and help keep things moving.

Our goal is to make the process clear, coordinated, and as low-stress as possible, so you’re not left chasing down answers or contacts on your own.

Titling and Documentation Assistance

Park Model RVs are titled as vehicles.

We provide the required documentation needed for titling and registration with your state’s DMV or equivalent agency. This includes the paperwork most buyers need to properly title the home after delivery.

We’re happy to walk you through what to expect and answer questions along the way.

Service Area and Local Support

Greater Portland Area

If your home is located in or around the Portland area, we have a strong local network and can often help connect you with people for common post-delivery needs such as:

  • Cutting dryer vent openings

  • Addressing minor drywall cracks

  • Small adjustments or finishing touches

Outside the Greater Portland Area

If your home is delivered outside our primary service area, you may need to source a local contractor or handyman for minor items. Our network only extends so far geographically, and items like drywall cracking or dryer vent drilling are not covered under the manufacturer warranty.

That said, we’re still happy to offer guidance on what to look for and how to approach those fixes.

Support During Delivery

When we’re on site for delivery, we do our best to help wherever we reasonably can.

In some cases, warranty technicians may already be involved, and occasionally, additional minor work can be coordinated at that time. Availability depends on location and scheduling, but our goal is always to make delivery and setup as smooth as possible.