Warranty, Support, and How We Help After Delivery

Updated 1/17

Buying a Park Model RV is a big purchase, and our goal is simple: we want you to love your home not just on delivery day, but long after.

There are three parties involved in this process:

  • You, the buyer

  • Us, the dealer, NW Tiny Homes

  • The manufacturer

While we are an authorized dealer, we see our role as being on your side. We help guide you through the process, represent you when questions come up, and stay involved to make sure things are handled clearly and reasonably.

Our focus is on making sure you feel confident, supported, and informed before and after delivery.

Manufacturer Warranty Coverage

(Included with Every Home)

Your Park Model RV includes a One Year Limited Manufacturer Warranty provided by Cavco Industries.

You may still see the name Fleetwood referenced in certain warranty documents or owner manuals. Fleetwood is legacy branding that still appears on some materials, but Cavco is the manufacturer.

We always link directly to the full official manufacturer warranty language, which should be reviewed for exact terms, exclusions, and limitations. Additional warranty information, care requirements, and maintenance guidance are also outlined in your Owner’s Manual, which remains with the home.

Tap here to view the Fleetwood/Cavco Owners Manual

At a Glance: What the Manufacturer Warranty Covers

Here is the plain language version.

If there is a manufacturing defect, you are covered.

For the first year after purchase, the manufacturer warranty generally covers defects related to:

  • Structural components of the home

  • Framing, floors, walls, and roof structure

  • Factory installed plumbing systems

  • Factory installed electrical systems

  • Factory installed mechanical systems

  • Issues caused by defective materials or workmanship under normal use

If something was built incorrectly at the factory and shows up during normal use, this is what the warranty is designed to address.

What This Looks Like in Real Life

Examples of issues that are often warranty-related include:

  • Plumbing or window leaks caused by transport

  • Electrical issues

  • Mechanical systems not operating as intended

  • Any missing components or pieces

If something does not feel right, we help you figure out whether it may fall under warranty and what the next step should be.

What a Standard Warranty Visit Typically Focuses On

A standard warranty service visit is generally focused on resolving specific warranty items such as:

  • Repairing or replacing damaged components

  • Replacing missing items

  • Addressing defective materials or workmanship

  • Covered system or appliance issues per manufacturer guidelines

These visits are designed to address identified warranty claims, not to perform a full post delivery inspection or finish work.

Drywall Cracking and Normal Settling

Drywall cracking is very common in Park Model RV tiny homes and is a normal result of transport, delivery, and final setup. Some degree of cracking occurs on nearly every home.

While it can be frustrating to see in a new home, these cracks are cosmetic, expected with movable homes, and do not indicate a structural issue.

How This Is Handled

As part of our Welcome Home Package, drywall cracks and minor cosmetic items are touched up during the post delivery Welcome Home & Warranty visit. This allows the home to be addressed once it is fully set and helps everything look finished and move-in ready.

It is important to understand that additional minor cracks can still occur over time as the home continues to settle or with seasonal movement. This is normal.

For that reason, we provide homeowners with:

  • Guidance on what to expect

  • A drywall crack and repair guide

  • Matching paint and caulking recommendations

  • Simple instructions for future touch-ups if needed

This gives you the tools to keep the home looking great long term without stress.

For a full explanation of drywall cracking, timing, and repair options:

Tap here to view the complete Drywall Cracks & Repair Guide

The Welcome Home Package

Post Delivery Support and System Testing

In addition to the manufacturer's warranty, every NW Tiny Home includes our Welcome Home Package, a post-delivery service designed to make sure the home is properly checked, tested, and finished after setup.

The Welcome Home Package does not replace the manufacturer warranty. It works alongside it and focuses on the items that are most important once the home is delivered and in place.

What Happens During the Welcome Home Warranty Visit

The Welcome Home visit is a comprehensive post delivery appointment with a certified technician. During this visit, the technician performs a detailed check of the home and addresses common post delivery items in one coordinated visit.

This typically includes:

  • A full post delivery inspection of the home

  • Plumbing system testing to check for leaks and proper operation

  • Electrical system testing to verify outlets, fixtures, and basic functionality

  • Identification and handling of any warranty related items found during the inspection

  • Drywall crack touch ups and minor cosmetic repairs

  • Removal of appliance tie downs and transport materials

  • Appliance light bulbs if needed

  • Roof related prep items when applicable such as roof blow off, removal of roof slabs or air foil, and dryer vent cut out

  • A final walkthrough with the homeowner to review the home and answer questions

The goal of this visit is to catch and handle the most common post-delivery needs at once so you are not dealing with multiple appointments or uncertainty.

Appliance and Component Warranties

Appliances and certain components such as refrigerators, ranges, furnaces, water heaters, washers, and dryers are covered by their individual manufacturers, not by Cavco.

Each appliance includes its own owner’s manual and warranty documentation. Appliance-related warranty claims are typically submitted directly through that manufacturer using the information provided with the home.

If you are unsure which warranty applies, we are always happy to help point you in the right direction.

How We Help Coordinate Warranty Support

If something comes up, the first step is simple. Reach out to your point of contact at NW Tiny Homes.

Email us with:

  • A clear description of the issue

  • Photos or short videos if helpful

From there, we help determine whether the issue may fall under:

  • The manufacturer warranty

  • An appliance or component warranty

  • Normal maintenance or adjustment

If the issue appears to be warranty-related, we contact the manufacturer’s warranty department on your behalf and submit the claim.

Once approved:

  • A warranty reference or claim number is issued

  • A technician is assigned

  • The technician coordinates directly with you to schedule service

Staying Involved

While final warranty decisions and service scheduling are handled by the manufacturer and their service providers, we stay involved throughout the process and help keep things moving.

Our goal is to make the experience clear, coordinated, and as low-stress as possible so you are not left chasing answers on your own.

Support During Delivery

When we are on site for delivery, we do our best to help wherever we reasonably can.

In some cases, warranty technicians may already be involved, and occasionally, additional minor work can be coordinated at that time. Availability depends on location and scheduling, but our goal is always to make delivery and setup as smooth as possible.

If you have questions at any point, do not hesitate to reach out. We are here to help you understand what to expect and feel confident every step of the way.