Updated August 2026
Warranty, support, and what happens after delivery.
Buying a Park Model RV Tiny Home is a big decision. Our goal is to make sure you feel supported not just during the purchase, but long after your home is delivered, installed, and settled in.
There will be a few things to fix. We will take care of every one.
Every new home, big or small, has some touch-ups after delivery. Yours was built in a factory and rode the highway to your site, so expect a few settling cracks, a door or drawer to adjust, and maybe a part or two from the manufacturer. That is normal, and it is exactly what our warranty team is for.
We are there representing you. We write down every item, we work with the manufacturer on your behalf, and we keep at it until your home is the way you want it. See what to expect in your first 60 days.
The part almost no other dealer does
Here is something worth knowing while you shop: almost no dealer has an in-house warranty team. The manufacturers keep lists of outside contractors who can handle warranty work, so it is an easy expense to pass off. Keeping a field team on payroll is expensive, it cuts into profits, and nearly every dealer takes that deal.
We went the other way. Our warranty technicians are NW Tiny Homes employees, and their entire job is taking care of our customers, because we want you to have the best experience possible.
The difference shows up in your schedule. With a manufacturer's contractor, you are on their calendar, and it can take two to four weeks or more before someone gets out to you. Whether they show up skilled, punctual, and able to finish everything in one trip is the luck of the draw. Because our team is in-house, we set the schedule. On most jobs we can get out the same week or the next, and we handle most warranty visits in a single trip.
The Welcome Home package, included
Plenty of companies charge $1,400 or more for a comparable post-delivery package, or simply do not offer one at all. That means the drywall does not get patched, the appliances do not get tested, and the transport strapping stays on unless you handle it yourself. We think all of that belongs in your purchase price. So it is included with every home, as part of our standard warranty visit and Welcome Home package.
Our commitment after your home is delivered
Every home we sell comes with a one-year factory warranty from the manufacturer, covering defects in materials or workmanship under normal use. Our role is to guide the process, coordinate service when needed, and make sure you always have someone to reach out to if questions come up.
One of the most common questions we hear is what happens after the home arrives. Park Model RV Tiny Homes are transported to the property, placed on site, leveled, connected to utilities, and then settle into their final position. Because of that process, some small adjustments and finishing work are normal after delivery. We built our process around making that post-delivery experience smooth and well supported.
You call us first. Always.
We are your single point of contact for the full warranty year, and your sales rep stays your person for as long as you own the home. If something needs the manufacturer's attention, we represent you and go to bat for you. You never have to chase a 1-800 number or learn claim language. Send it our way and we will carry it from there.
We stay available long after the Welcome Home visit. If something comes up later, reach out. We will help you figure out the next step.
Our in-house warranty team
You read above why we keep our warranty team in-house. Here is the team itself. Having our own people means we schedule faster, respond faster, and keep the quality consistent from one home to the next.
The team is currently Joel and Noah, and we're growing it carefully as we take on more homes. We schedule their time as tightly as we can, but there are a few cases where we'll bring in outside help or a manufacturer-approved contractor: homes outside our service area, work that needs a specialty trade like specialized roofing or a gas appliance, or an emergency somewhere else on the schedule that pulls our guys away. When that happens, we still coordinate everything on your behalf and stay on the ticket until it's wrapped up.
Joel and Noah, our in-house warranty technicians
Joel and Noah know these homes inside and out. They are friendly, easy to work with, and motivated to give you the best possible experience.
What to expect on visit day
Arrival window. Visits typically start between 8:00 and 11:00 AM depending on how far we're driving. We'll confirm a ballpark arrival time with you a day or two ahead so you're not guessing.
How long it takes. Most Welcome Home visits take a few hours. A longer punch list or follow-up work can run up to two days.
You don't need to be home. If it works better for you to be there, great. If it doesn't, just let us know how to access the home and we'll handle the rest. We'll send you a full recap when the work is done.
Service area
Our in-house warranty team currently services homes located within:
- Oregon
- Washington
Homes outside Oregon and Washington may require a manufacturer-recommended contractor for service work. In those cases, timelines depend on the contractor's availability, but we stay on the ticket with you and help coordinate the process start to finish.
From delivery day through the Welcome Home visit
Delivery day walkthrough
Whenever possible, we have someone from NW Tiny Homes on site when your home is delivered. A field technician or team member will walk the home with you after it is placed. Anything you or anyone with you notices goes on the punch list (a running note of anything that needs attention) for the Welcome Home visit. If we are not able to be there, we will ask you to take photos and fill out the warranty form we send over, which captures what you are seeing along with your availability so we can get the visit scheduled. Delivery day is mainly about placing the home safely and identifying what needs attention.
The Welcome Home warranty visit
Once the home is delivered, fully set, and leveled, we schedule the Welcome Home visit. Typically 7 to 14 days after delivery, depending on our schedule. The home must be properly set and leveled before warranty work can begin, and ideally utilities are connected so we can test systems.
When our technician arrives, they walk the home with you, mark the areas they plan to address, do the work, then walk it with you one more time and have you sign off before they leave.
A Finish visit, if your home needs one
One or two visits is common. We fix as much as we can on the Welcome Home visit. When a part has to come from the manufacturer, we order it, track it, and come back to install it. Manufacturer parts usually take 2 to 6 weeks, sometimes longer, and some answers take a little while to come back. We keep you posted as we hear more.
If it rains on visit day, exterior paint touch-ups wait for a dry day, since paint needs a dry surface to hold. If we are building your stairs, you may need temporary steps until our team is out for that job.
Complimentary touch-up, any time in your first year
Because these homes settle after installation, small cosmetic cracks can show up in the first few months, even after the Welcome Home patch. It is normal and nothing to worry about. If you are in our service area, you get one complimentary touch-up visit any time inside your first year. Most owners land somewhere past the three to six month mark, once the home has fully settled, and there is no rush on it. Just reach out to your rep whenever you feel ready and we will get it scheduled. View the complete Drywall Cracks & Repair Guide
What we typically handle during the warranty visit
The Welcome Home visit focuses on the adjustments and finishing work that commonly come up after transporting a Park Model RV Tiny Home. This often includes:
- Drywall crack repairs and cosmetic touch-ups
- Window adjustments
- Door adjustments and lock alignment
- Cleaning minor paint overspray
- Helping access electrical panels and utilities
- Sealing the electrical cord entry point
- Dryer vent cut-out and sealing (when applicable)
- Removing roof transport protection
- Removing other shipping materials
If utilities are already installed and ready at your site, our team can assist with basic final connections and system checks. That includes plugging in the 50 AMP cable, connecting water via RV hose, and turning on the electric panel to verify operation.
A quick note on scope
Our team does not perform utility installation work on the property itself. All electrical, plumbing, and gas systems must be installed and approved by licensed professionals before the visit. We focus on systems and components included with your home. Installation of third-party appliances or customer-supplied items is not typically included, unless it was part of your original order with NW Tiny Homes.
Warranty visit coming up? Here's what to expect and how to prep for it.
Important move-in guidance
We recommend holding off on moving in until the warranty visit is complete if you can. Clear access to the walls and floors lets our technicians do the whole job in one clean pass. And if life happens and furniture beats us there, no stress. We will still help with minor touch-ups from move-in during the visit.
The home also needs to be properly set and leveled before regular use. Excess movement before leveling can cause additional drywall cracking. Waiting until the warranty visit is finished keeps your home in the best shape long-term.
Beyond the factory warranty
After the warranty year, we are still here.
The factory warranty is 12 months. Our support is not on a timer. Most issues on a Park Model RV Tiny Home are simple because the home itself is simple. A lot of what we hear from owners is solved by an email, a photo, and a short video back from our team. No charge, no ticket, no runaround.
Here is how it actually works:
Solved over email
Email your sales rep a photo and a short description. If it is a five-minute fix or a twenty dollar part from the hardware store, we will tell you. No charge, ever, for this kind of help.
On-site in our service area
If you are in our service area and it is something our team can handle, we will. Small things close to jobs we already have going are often just covered. Larger jobs are invoiced individually, below our standard rate and often just materials, depending on what is involved. We help where we can, and we will always tell you what to expect before we start.
Pointed to the right person
If it is outside our lane, like specialized roofing, county permit questions, or a gas appliance, we point you to someone we already trust. You still only make one call. We just make sure the next person knows what they are doing.
Reach out any time. Email photos or video if you can. It almost always helps us help you faster.
Why a tiny home is easier to support than you might think
A Park Model RV Tiny Home has roughly 400 square feet, one water heater, one electrical panel, and a dozen or so plumbing connections. Compared to a stick-built house, there is very little that can break that we cannot diagnose from a photo and fix inside an hour.
That is a feature, not a bug. It is the reason we can keep the post-warranty promise above without staffing up a whole service department or charging a premium for the privilege.
Appliances and additional services
Appliance warranties
Appliances like the refrigerator, microwave, dishwasher, and oven are covered by their individual manufacturers. Most carry a one-year Whirlpool warranty. Register your appliances after receiving your home and contact the manufacturer directly if an issue comes up. This is the fastest path because they prefer to work directly with the homeowner. For repair work, we recommend Appliance Hospital, authorized warranty techs for Whirlpool and other brands who work on park models and know them well. Not every repair company services park models, so that matters. If you hit a wall or need help finding someone, email us. We have helped owners work through appliance claims before and we know the shortcuts.
Other component warranties
Beyond the appliances, components like the siding, roofing, windows, and water heater often carry their own manufacturer warranties, and some run longer than the home's one-year warranty. The paperwork for each lives in your homeowner binder, so it is worth a look there before assuming something is out of coverage. Unsure which warranty applies? Ask us and we will help you sort it out.
Additional services
Our warranty team can help with certain upgrades if they are scheduled ahead. These may include stair construction and other finishing items. Stairs in particular take real build time and materials we source beforehand, so let us know well ahead of your visit if you would like them. These services are typically billed during production or added to the service visit invoice.
If something comes up later
Contact NW Tiny Homes first. Send a short description of the issue along with photos or video if possible. We will help determine the best path forward.
If the repair falls under the manufacturer's warranty, we handle the claim with the factory directly. You do not have to call them yourself. If it is outside the scope of warranty, we still do our best to help you figure out the fix or connect you with the right person.
Frequently asked questions
Straightforward answers to the questions we hear most often.
What are the most common issues you see after delivery?
Almost all of them are transport-related and cosmetic. Drywall and settling cracks, window trim adjustments, door mis-alignment, minor paint chips, window overspray, and general tidying up. These are the exact things we expect and plan for on the Welcome Home visit.
How quickly will you respond to a warranty request?
Our goal is to be in touch the same business day on any warranty issue, and at the latest by the next business day. Email is the best way to reach us, and including photos or a short video is almost always the fastest way to get us moving on a fix.
Who do I call first?
Us. Always call NW Tiny Homes first. We represent you to the manufacturer and handle the claim on your behalf.
What counts as a safety issue?
Anything water, gas, or electrical. Anything that would keep you from safely sleeping in the home. On safety issues, we prioritize same-day contact and get a plan moving immediately.
What happens in year two and beyond?
We are still here. Most issues are solved by an email and a photo at no charge, and that never changes. If it is in our service area and our team can handle it, we will come out. Small things near jobs we already have going are often just covered, and larger jobs are invoiced individually, below our standard rate and often just materials. No upcharges, no trip fees. If it is outside our lane, we connect you with someone we already trust.
What if a claim needs the manufacturer's approval?
We handle that conversation for you and see it through until you are taken care of. You never end up stuck in the middle. That is the whole point of being your single point of contact.
What if my home is outside your service area?
For homes outside Oregon and Washington, we coordinate with a manufacturer-recommended contractor for the on-site work. We stay on the ticket with you until it's resolved. You do not get handed off.
Does warranty response slow down during build season?
No. Our warranty team is separate from the sales team. Build season does not change our response time to owners.
We want you to love your Park Model RV Tiny Home.
Not for 12 months. Not until the paperwork runs out. As long as you own it.
If something comes up, just reach out. We will take it from there.
Your friends at NW Tiny Homes