Privacy Policy

1. Information We Collect

Information You Provide

We may collect personal information when you:

• Submit a contact form or estimate request
• Schedule a consultation or tour
• Request SMS updates
• Communicate with us by phone, text, or email
• Submit information through our website tools or forms

This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Project preferences
• Budget or home configuration information
• Any other information you choose to provide

This information helps us respond to inquiries, provide estimates, and communicate about potential or active projects.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type and operating system
• Pages visited and time spent on pages
• Referring website
• Approximate geographic location (city or region)

This information helps us improve the website and understand how visitors interact with our resources.

Cookies, Pixels, and Tracking Technologies

Like most websites, ours uses cookies, pixels, and similar technologies. Some are required for the site to work. Others help us understand how the site is used and let us share our homes with people who have shown an interest in them. None of them give us your name or contact details unless you choose to share those with us.

• Essential cookies (Squarespace). Our website host sets these for security, page loading, and form function. They cannot be switched off.
• Analytics (Google Analytics and Squarespace Analytics). These measure which pages get visited, how visitors arrive, and how the site performs. Google receives your IP address, device and browser details, and the pages you view.
• Advertising (Meta Pixel). This pixel tells Meta (Facebook and Instagram) which pages you viewed and which actions you took on our site, along with your IP address and browser identifiers. We use it to measure our ads and to show our ads to people who visited the site. Meta may combine this with information it already holds about you.
• Scheduling and forms (Acuity Scheduling and Google). When you book a tour or submit a form, the details you enter are processed by Acuity Scheduling and Google on our behalf so we can respond to you.

Your choices. If you would rather not be included in analytics or advertising, you have a few easy options. Most browsers let you block or clear cookies in their settings. Google offers a free browser add-on that turns off Google Analytics on every site you visit, available at tools.google.com/dlpage/gaoptout. You can adjust how Facebook and Instagram use your activity from other websites in your Meta account’s ad settings at facebook.com/adpreferences. And you are always welcome to email info@nwtinyhomes.com and we are glad to help with any of it.

2. How We Use Your Information

We use collected information to:

• Respond to questions and customer inquiries
• Provide project estimates
• Schedule tours or consultations
• Send order or service updates
• Communicate about homes or services you requested information about
• Improve our website and internal systems
• Provide SMS updates if you opt in

We do not sell your personal information for money, and we do not sell or rent contact lists. The Meta Pixel described above shares your browsing activity on our site with Meta for advertising. Some state laws call this “sharing” or “targeted advertising.” You can opt out at any time using the choices described in Section 1.

3. SMS Communications

If you opt in to receive SMS communications from NW Tiny Homes, you may receive messages related to:

• Appointment confirmations
• Order or delivery updates
• Customer support responses
• Account or service notifications
• Promotional offers (only if requested)

Message Frequency

Message frequency varies but will not exceed 4 messages per month.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier.

4. Data Sharing

We never share the information you submit through our forms, such as your name, phone number, email, or address, with third parties for their own marketing. The only advertising-related sharing on our site is the cookie and pixel activity described in Section 1, which you can opt out of at any time.

Mobile opt-in information and SMS consent data are never shared with third parties.

We may share limited information with trusted partners only when necessary to provide services. Examples include:

• Home manufacturers
• Delivery companies
• Installation contractors
• Financing partners (only when requested by you)
• Website hosting or technology providers

These partners only receive information required to perform their services.

5. Data Security

We implement technical, administrative, and physical safeguards to protect personal information, including:

• Internal access controls
• Employee training on data privacy
• Secure website infrastructure

While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.

6. Data Retention

We retain submitted information only as long as necessary to:

• Respond to inquiries
• Provide services
• Maintain internal business records
• Improve our website and operations

Information may be deleted or anonymized when it is no longer needed.

7. Your Privacy Rights

Wherever you live, you may contact us at any time to:

• Confirm whether we hold personal information about you and request a copy
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing or SMS communications
• Opt out of advertising cookies, targeted advertising, and any sale or sharing of personal information

State Privacy Rights

Residents of California, Oregon, and other states with consumer privacy laws have legal rights to access, correct, delete, and receive a copy of their personal information, and to opt out of targeted advertising and the sale or sharing of personal information. Oregon residents may also request a list of the specific third parties that received their personal data. We extend these rights to every visitor, regardless of state.

We do not knowingly collect sensitive personal information through this website, and we do not use personal information for profiling that produces legal or similarly significant effects.

How to Submit a Request

Email info@nwtinyhomes.com with the subject line “Privacy Request,” or call 503-455-4447. Tell us which right you want to use. We may ask for information to verify your identity before we act. We respond within 45 days. If we decline a request, you may appeal by replying to our decision, and we will review it and answer in writing. We will never treat you differently, charge different prices, or deny service because you used a privacy right.

To opt out of advertising and analytics cookies, follow the choices described in Section 1, or send us a note and we will be glad to help.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or technology changes. The most current version will always be available at nwtinyhomes.com/privacy-policy.

Changes take effect immediately upon posting.

11. Contact Information