NW Tiny Homes · Legal

Return & Cancellation Policy

NW Tiny Homes sells Park Model RVs through two paths: factory-built custom orders configured to your specifications, and in-stock inventory units available for direct purchase from our Portland or Snohomish lots. Both paths are governed by this policy. Read it in full before placing a deposit, signing a purchase order, or taking delivery.

Effective: May 11, 2026 Last updated: May 11, 2026 Applies to: all NW Tiny Homes Park Model RV sales in Oregon and Washington

1. Two purchase paths

NW Tiny Homes sells units in two ways, and the rules differ slightly between them.

Custom factory orders

You select a model, configure options, sign a purchase order, and NW Tiny Homes orders the unit from the factory (Cavco, Champion, or other manufacturer) to your specifications. Production takes weeks to months. The unit is built for you, billed to NW Tiny Homes by the factory, and titled in your name on delivery.

Inventory units

Units physically present on our Portland or Snohomish lot, available for purchase as-configured. These are new, untitled units that NW Tiny Homes owns until you purchase them. You may purchase an inventory unit and take delivery on a much shorter timeline than a custom order.

Both paths are final sales once title transfers. The cancellation rules differ before title transfer, as set forth below.

2. Sales are final after title transfer

A Park Model RV is a titled recreational vehicle. Once title is transferred to you, whether you ordered the unit custom or purchased it from inventory, the sale is final. NW Tiny Homes does not accept returns, refunds, or exchanges on titled units. This is consistent with how every other titled vehicle dealer (RV, auto, boat) operates in Oregon and Washington and reflects the fact that a titled unit becomes a used vehicle the moment it changes hands, regardless of condition or use.

This section does not waive your rights under any written warranty issued with the unit, your rights to reject a non-conforming delivery under applicable law as described in section 8, or your rights under federal consumer protection law including the Magnuson-Moss Warranty Act.

3. Custom orders: cancellation windows

Before factory order placed

If you have signed a purchase order but NW Tiny Homes has not yet placed the order with the factory, you may request cancellation in writing to info@nwtinyhomes.com. NW Tiny Homes will refund your deposit less actual costs incurred (financing setup, design work, lender coordination, staff time, and any non-refundable third-party costs), up to a maximum cancellation fee of $10,000. Actual costs will be itemized in writing.

After factory order placed

Once NW Tiny Homes has placed your order with the factory, the order cannot be cancelled and your deposit is non-refundable. The factory begins production, sources materials, allocates a build slot, and bills NW Tiny Homes for the unit on completion. NW Tiny Homes cannot return a unit to the factory or recoup the cost of a build in progress. If you choose not to take delivery after the factory order is placed:

• Your entire deposit is forfeited and applied to NW Tiny Homes' costs;
• You remain responsible for the balance of the purchase price, less any amount NW Tiny Homes is able to recover by reselling the unit on the open market;
• You remain responsible for reasonable carrying costs, including storage, lot fees, marketing, sales commission on resale, and transport;
• NW Tiny Homes will use commercially reasonable efforts to resell the unit and mitigate your exposure, but does not guarantee the timing or amount of any resale recovery.

After delivery

See section 2. Sale is final.

4. Inventory units: cancellation windows

Before the unit leaves the lot

If you have signed a purchase order on an inventory unit and the unit is still physically present on NW Tiny Homes' Portland or Snohomish lot, you may cancel in writing to info@nwtinyhomes.com. NW Tiny Homes will refund your deposit less actual costs incurred (financing setup, hold fees, staff time, and any non-refundable third-party costs), up to a maximum cancellation fee of $2,500.

Once the unit leaves the lot for delivery

The moment your unit is loaded for transport and leaves NW Tiny Homes' lot, the order cannot be cancelled and your deposit is non-refundable. From that point forward the unit is in transit to your site and exposed to transport, setting, weather, site conditions, and handling factors outside NW Tiny Homes' control. NW Tiny Homes cannot accept return of a unit that has left the lot, because we cannot verify its condition, its exposure during transit, or what occurred at your property. If you choose not to take delivery after the unit has left the lot:

• Your entire deposit is forfeited and applied to NW Tiny Homes' costs;
• You remain responsible for the balance of the purchase price, less any amount NW Tiny Homes is able to recover by reselling the unit;
• You remain responsible for transport (out and return), storage, inspection, reconditioning, marketing, and resale costs.

This section does not affect your right to reject a delivery that materially fails to conform to your purchase order, as set forth in section 8.

After delivery

See section 2. Sale is final.

5. Deposits

Deposits secure your order, your build slot (custom) or your hold (inventory), and your pricing. Deposits are credited toward your purchase price at closing.

If you cancel within the early windows in sections 3 and 4 (before factory order placed, or while an inventory unit is still on the lot), your deposit is refunded less the actual costs and cancellation fees described in those sections.

If you cancel outside those early windows (after factory order placed, or after an inventory unit has left the lot), your deposit is forfeited and applied to NW Tiny Homes' actual costs and damages. This is not a penalty. It is reasonable cost recovery for the substantial financial commitments NW Tiny Homes makes on your behalf to the factory, transport providers, and other vendors once your order moves into production or transit.

If actual costs and damages exceed the deposit, NW Tiny Homes reserves the right to bill the difference.

6. Financed purchases: lender terms are separate

If you finance your Park Model RV through a third-party lender (bank, credit union, RV finance company, or other), your loan is a separate contract between you and your lender, with its own terms, obligations, and remedies that NW Tiny Homes does not control. Cancelling or returning a unit under this policy does not cancel your loan, release you from lender obligations, or refund money paid to the lender.

Common lender terms that may apply independently of this policy include:

• Loan origination fees, documentation fees, and dealer fees that are non-refundable once the loan funds;
• Prepayment penalties on early payoff;
• Interest accrued from the funding date through the payoff date;
• GAP insurance, extended warranty, or service contracts financed into the loan, each with their own refund and cancellation rules;
• Default, repossession, and deficiency consequences if you stop making payments on a unit you refused or returned;
• Credit reporting of late payments, default, or repossession to credit bureaus;
• Cross-default clauses that may affect other loans you hold with the same lender.

Once a lender funds your loan and pays NW Tiny Homes for the unit, that money is between you and your lender. NW Tiny Homes may resell a unit and apply recovery against your contract balance with us, but NW Tiny Homes cannot reverse, refund, or restructure your loan with the lender. You remain personally responsible for your loan obligations regardless of any cancellation, return, refusal of delivery, or dispute with NW Tiny Homes.

7. Buyer decisions and responsibilities

NW Tiny Homes is not responsible for buyer decisions or circumstances unrelated to a defect in the unit or a failure by NW Tiny Homes. The following do not, on their own, entitle a buyer to cancel outside the windows in sections 3 and 4 or to return a delivered unit:

• Zoning, permitting, occupancy, or placement issues at your intended site (see the Regulatory & Placement Disclaimer);
• Financing denial after a purchase order is signed (a financing contingency must be in writing in your purchase order to apply);
• Insurance availability or premium changes;
• Site preparation cost, utility connection cost, or septic and well issues;
• HOA, CC&R, park, or landlord rejection of placement;
• Buyer's change of preference, design choice, or aesthetic decision.

8. Defects, non-conforming delivery, and warranty issues

A return is different from a warranty claim and different from rejecting non-conforming goods.

Warranty issues

Manufacturer defects and covered issues are addressed through warranty service and repair, not return. Document the issue in writing and on the delivery paperwork at the time of delivery and contact us within the timeframe set forth in your warranty documents. See the Warranty page.

Non-conforming delivery

Nothing in this policy waives your right under applicable law (including UCC Article 2 as adopted in Oregon and Washington) to reject a delivery that materially fails to conform to your purchase order. If you believe delivery materially fails to conform, do not unload or accept the unit, note the specific non-conformity on the delivery paperwork in writing, photograph the issue, and contact NW Tiny Homes at info@nwtinyhomes.com within 24 hours. NW Tiny Homes will have a reasonable opportunity to cure under applicable law. Minor cosmetic issues, punch-list items, and items covered by warranty are not grounds for rejection and are handled through warranty.

9. Refusal of delivery without cause

Refusing delivery of a conforming unit you have ordered does not cancel the order. Your obligations are governed by section 3 (custom orders) or section 4 (inventory units), as applicable, plus your lender's separate terms if the unit is financed. NW Tiny Homes will provide written notice of the refusal and a reasonable opportunity to cure before pursuing collection.

10. Implied warranties and statutory rights

This policy does not waive, limit, or disclaim any implied warranty of merchantability or fitness for a particular purpose to the extent such warranties cannot be waived under Oregon or Washington law, and does not waive any non-waivable consumer rights under the Magnuson-Moss Warranty Act, the Oregon Unlawful Trade Practices Act, the Washington Consumer Protection Act, or other applicable law. Any limitation in this policy is enforceable only to the maximum extent permitted by law.

11. Chargebacks

If you have a concern, contact NW Tiny Homes first. We will work with you in good faith to resolve it. Initiating a credit card chargeback or payment reversal without first giving NW Tiny Homes a reasonable opportunity to respond may be considered a breach of your purchase order, and NW Tiny Homes reserves the right to dispute the chargeback, recover costs, and pursue collection. Nothing in this section limits your rights under the Fair Credit Billing Act or other federal consumer protection law.

12. Reasonable discretion

Where this policy refers to NW Tiny Homes' discretion, that discretion will be exercised reasonably and in good faith. Decisions will be communicated in writing on request.

13. Modifications and integration

This policy may be updated at any time. The version in effect on the date you sign your purchase order is the version that governs your sale. This policy is incorporated by reference into every NW Tiny Homes purchase order and, together with your signed purchase order, your written warranty, your loan documents with your lender, and the Regulatory & Placement Disclaimer, constitutes the entire agreement between the parties on this subject. Any modification or waiver of this policy is effective only if in writing and signed by an authorized representative of NW Tiny Homes.

14. Severability and savings

If any provision of this policy is held unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full effect. If a specific cancellation fee or liquidated amount in this policy is held unenforceable, NW Tiny Homes' right to recover its actual damages, costs, and fees under applicable law is preserved in full.

15. Governing law and venue

This policy is governed by the laws of the state where the unit was sold (Oregon for Portland-lot sales, Washington for Snohomish-lot sales), without regard to conflict-of-laws principles. Venue for disputes is the state or federal courts of Multnomah County, Oregon (for Oregon sales) or Snohomish County, Washington (for Washington sales), and the parties consent to personal jurisdiction in those courts. The parties waive any right to a jury trial to the fullest extent permitted by law.

16. Electronic acceptance

You consent to receive this policy and related communications in electronic form. Submitting a contact or inquiry form, placing a deposit, electronically signing a purchase order, or taking delivery constitutes your electronic acceptance of this policy with the same force as a handwritten signature, consistent with the federal E-SIGN Act and applicable state electronic transaction law.