What to expect and how to prep

The timeline

Here's how it goes, start to finish. At every step, we're there representing you.

1. 1

   Delivery day

   We try to have someone from our team there, and we'll let you know ahead of time. If we're there, we walk the home with you and start your list.

2. 2

   Within a week or two

   Dayna, our warranty coordinator, reaches out to book your visit. Fill out your Welcome Home visit form so we can plan the crew, the time and the parts.

3. 3

   Visit day

   Usually 1 to 2 weeks after delivery, with a goal of within 3 weeks depending on your location and our routes.

4. 4

   End of the visit

   You and the crew go over the visit report together and sign it.

5. 5

   Within the first year

   Your complimentary touch-up visit, for the small cosmetic things that show up as the home settles. Most homes are ready for it within about 6 months. When you'd like us back out, reach out to your sales rep or Dayna, or fill out the visit form.

Your visit is handled by our field team: Joel, Noah, Josiah and Rich, with trusted partners for stairs and specialty work. They know these homes inside and out. Dayna sets up your visit, makes sure the crew has your notes, and keeps you posted from start to finish.

How to prep: 5 simple steps

1. Fill out your visit form

   List everything you'd like touched up, adjusted or looked at, small stuff included. Add photos of any damage or anything that may need a part, so we can bring it with us.

   Open the Welcome Home visit form

2. Walk the home a few days before

   Go room by room and around the outside. Painter's tape works great on cabinets, trim and fixtures. Please keep tape off drywall, since it can pull the paint. No need to list drywall cracks: we'll walk the home with you and point them all out.

3. Give us a little room

   If you can, hold off on moving in until after the visit. Already moved in? Pull large furniture a couple of feet away from the walls. We cover your things with drop cloths. Please put away dogs, cats and other pets for the visit.

4. Have the extras handy

   The homeowner's guide (usually in the kitchen), the matching paint, and any extra trim or accessories (usually in a box in a closet). Decide where you'd like your dryer vent, too. Once it's cut, it can't be moved.

5. Line up your licensed pros

   Have your electrician, plumber and propane company hook up your utilities before visit day if you can, so we can test everything. More on utilities

What we take care of

We run a 71-point check on every home, room by room. See all 71 points. Typical items:

• Drywall crack repair and paint touch-ups
• Door, window and lock adjustments
• Cleaning up factory paint overspray
• Silicone touch-ups around windows and exterior openings
• Removing transport straps and roof boards, then patching
• Sealing electrical entry points under the home
• Checking plumbing for leaks after the drive
• Testing appliances and systems that are hooked up
• Cutting the dryer vent where you want it
• Custom punch-list items from your order

Utilities: please use licensed pros

Utility hookups are their own trade, and a licensed pro who does it every day will get it right and stand behind the work. All utility work needs to be installed, permitted and approved before your visit.

• Electric. A licensed electrician brings service to your site and sets the pedestal or panel. On the Maple, Willow, Hemlock, and Alder ordered with the 50 amp configuration, the 50 amp cord comes coiled on the side of the home, under the 50 amp electric label. Unscrew the cover, pull the cord out, and plug it into your 50 amp outlet once it is ready. If the outlet is live, we can plug it in on visit day. Cover that opening with duct tape or another plastic cover, and our team can seal it with the manufacturer-recommended seam tape if you ask. On the Ponderosa, Lofted Ponderosa, Aspen Bunkhouse, and Magnolia, your licensed electrician installs the included 50 amp cord through the conduit that runs from the panel down to the underside of the home, and our team can check that it went in right. Homes with 100 amp service get hardwired by your licensed electrician, on every model. 50 amp vs 100 amp, explained.
• Water and sewer. A licensed plumber brings the water line and the sewer or septic connection to your site. From there, the water hookup is a standard RV connection: a drinking-water hose, an RV inline filter, and a heated hose or heat tape for freezing weather. Many owners connect it themselves, and we're glad to attach it at your visit and check every fitting for leaks.
• Propane and natural gas. Our crew never connects or tests gas. A licensed propane company, gas fitter or gas-licensed plumber sets the tank and the regulator, connects the line, and tests the system before anyone turns the gas on. Every propane tank needs a regulator between the tank and the home. Converting your range from natural gas to propane is different: it's an adjustment to the range itself, and our team can do it at your visit. Just add it to your visit form.

Once your pros are done, we test the home's side of each system and check that the appliances run. Paint and drywall repairs need warmth to cure, so we may run the heat during your visit. Having the electric live helps.

Rainy days

Rain doesn't cancel your visit. Interior repairs, drywall, paint, door and window adjustments, and system checks all happen rain or shine.

Exterior paint, sealant and roof work need a dry day. If it's raining on your visit day, we may need to reschedule that exterior work for a return visit. Dayna will set it up, and timing depends on your location and our routes. In winter, exterior work usually waits until spring, when we can do your interior and exterior touch-ups in one visit.

Signing off, and what comes after

Before the crew leaves, you go over the visit report together and sign it. Anything still open is written into the report, and that list is what your follow-up covers. Items not written up are considered complete as of that visit, so bring up everything while the crew is there.

Some items need a specialty part, the manufacturer's approval, or an outside specialist. We'll schedule a follow-up once everything is ready, and for some items the manufacturer's service team handles the fix. Dayna will coordinate it with you.

Signing covers the work on that report only. Your manufacturer's written warranty stays the same, and your complimentary touch-up visit is still yours to book any time in your first year. Most homes are ready for it within about 6 months. Anything involving water, gas, electrical or safety never waits, so please reach out right away. See what to expect in your first 60 days.

Outside the scope of the visit

The visit covers adjustments tied to transport, setup and how the home was built. These are generally outside it:

• Damage after delivery by occupants, guests or outside contractors
• Site issues like ground movement or shifting supports
• Setting and leveling done by a company other than NWT Construction, Onlevel or Releveling Pros
• Utility installation done by other contractors
• Weather damage, and cosmetic wear after move-in
• Changes made to the home after delivery
• Areas we can't reach because of furniture or belongings

Even then, reach out. We'll still take a look, help troubleshoot, or point you to the right person. We want to be a useful resource, not a dead end.

Stairs

Stairs aren't included in the home price, since many owners build their own. If you'd rather not, we can arrange them. Depending on the job and location, our warranty team, the setting company, or a stair partner builds them, and we'll let you know which.

Premium finished stairs are a custom quote, starting around $2,000. Stair prices have climbed a lot lately. Our prices cover parts and labor, and we often build stairs at or below our cost as a courtesy. If you'd like us to build yours, let us know ahead of time so we can plan the visit.

Prefer to build your own? Pre-made sets start around $150. See DIY and pre-made stair options.